Privacy Policy

1. Introduction

Above Board Pet Travel Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share information about you when you contact us, request a quote, or use our website.

2. Information We Collect

We collect information you provide directly to us, including your name, email address, phone number, home and destination addresses, and details about your pet (breed, age, weight, microchip and vaccination records).

We also collect limited technical information automatically when you visit our website, such as your IP address, browser type, device information and pages viewed.

3. How We Use Your Information

We use your information to prepare quotes, arrange your pet's travel, communicate with you about your booking, comply with customs, veterinary and airline requirements, and improve our services.

We will only use your data for the purposes for which it was collected, unless we reasonably consider another purpose is compatible and lawful.

4. Sharing Your Information

To deliver our service we may share necessary information with trusted third parties, including airlines, ground transport partners, veterinary professionals, customs agents and government authorities. We require these partners to handle your data securely and only for the purpose of completing your pet's travel.

We do not sell your personal data to anyone.

5. Data Retention

We retain your personal data only as long as necessary to provide our services and to comply with our legal, accounting and reporting obligations. Booking records are typically kept for up to seven years.

6. Your Rights

Depending on your location, you may have the right to access the personal data we hold about you, request correction or deletion, object to or restrict certain processing, and request a copy of your data in a portable format.

To exercise any of these rights, please contact us using the details on our homepage.

7. Security

We use appropriate technical and organisational measures to protect your personal data from loss, misuse and unauthorised access. No method of transmission over the internet is fully secure, but we work to safeguard your information at all times.

8. International Transfers

Because we operate between the United Kingdom and Turkey, your personal data may be transferred and stored outside your country of residence. Where this happens, we take steps to ensure your data continues to be protected.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "Last updated" date below.

10. Contact Us

Questions about this Privacy Policy or how we handle your data? Please contact us through the form on our homepage.